How to Sync Shopify Refunds to Salesforce?

In this guide, we’ll walk you through how the Shopify Refunds Sync feature works in Salesforce. Whenever a refund is initiated in Shopify, Salesforce automatically generates a refund record, including refund lines, transaction details and order adjustments, ensuring complete financial transparency.

Stay tuned as we break down the step-by-step process to enable and use this feature effortlessly. Let’s dive in !

Step 1: Log in to the Salesforce and navigate to "SME Settings".

Step 2: Now click on "SME Pro Features".

Step 3: Enable the “Shopify Refunds Sync” feature.

Step 4: Go to the Shopify store and create a new order by clicking on “Create order.”

Step 5: After placing the order, click on the “Refund” button.

Step 6: Refund the product and adjust the amount by deducting a portion of it. For instance, deduct 60 and click on "Refund"

Step 7: Copy the “Shopify ID” of the order.

Step 8: Search for the Order ID in Salesforce to verify if it has been synced from Shopify.

Step 9: Navigate to the “Related” section of the order, and you will find that the refund has been created along with the order product.

Step 10: Open the refund record and go to its ‘Related’ section to view additional details.

Step 11: Verify that refund lines, transaction details and order adjustments are correctly synced.

This completes the functionality of refunds on orders.

Thanks!