Support FAQs

Why are my contacts displaying as “REQ” instead of showing their First Name and Last Name?

Why am I getting the error message ‘Site has no access or this is not active’? How can I resolve this?

Does your app support Refunds?

Does your app support order cancellation from Salesforce?

Does your app support Abandoned Checkouts?

Does your app support News Letter ?

Does your app support inventory?

Does your app support the Shopify location?

Does your app have a feature to selectively sync data from specific years?

Does your app support both manual and smart collections?

Does your app create the opportunity from Shopify orders?

Does your app support creating opportunities from Shopify orders?

Does your app support paid orders?

Does your app support draft orders?

I’m curious about the Multiple Shopify Store application. Does the connector include a Shopify Store ID to indicate which store a customer came from, or would we need to create a custom field in Shopify for that purpose?

Is possible to set a default value for some fields?

Can your app sync images from Salesforce to Shopify?

Does your app support syncing product images from Shopify to Salesforce?

Is it possible to do custom mapping with your app?

How to provide sandbox or production access to HIC?

How can I force terminate a stalled sync process?

Does customer sync support Person Account?

How does the multi-store functionality work in terms of adding stores and removing them?

How to disable the Sync Made Easy integration in Sandbox?

Does Sync Made Easy support multiple store synchronization?

Your app seems free, Do you collect any for transferring each record?

Do you provide support and maintenance of your app?

Does Sync Made Easy support multiple languages?

When trying to sync my store details with that of Salesforce, I receive an error message, “Authentication error or please check Shopify self-signed certificate’.

Whenever I update something in the store, will it be reflected in Salesforce immediately?

Where can I find the tax percentage-wise?

Are there any limits in terms of real-time sync?

Can Guest orders be associated with the Person Account?

Are there any limits on using this app in terms of transactions?

For Order Field Mapping, can we set mapping to “Contact” as “AccountId” if we create a lookup field?

How do we prevent the error, ‘Your webhook is failing’?

I got an error file that says, “Cannot specify any additional fields when marrying or separating a Person-Account.”

Does the Sync Made Easy integration function via REST API? Is it capable of transferring the PCI-compliant security standards Shopify has outgoing at REST?

What is the pricing of Sync Made Easy Support?

We are facing issues in syncing data from Shopify to the Salesforce org. The syncing process is taking too long. What can be done?

Currently the app gathers all data from Shopify and stores it in Salesforce. Is there a way to filter what data is sent based on the date?

How do I sync the meta fields “birthday” (date) and “birth month” (integer) from the customer table into Salesforce via Sync Made Easy? Custom fields for Contacts are already created.

Is your app compatible with Causeview?

I cannot install the Sync Made Easy app as it is throwing an error “Missing Organization Feature: Orders Null”

We want to sync Customers and Orders from Shopify to their Salesforce org and to match existing and every new Customer to a Person Account using the Email field. Is your product capable of configuring this?

What does the error message “Foreign key external” mean?

Does the “Support Package” also retrieve meta fields from orders, or is it limited to standard fields only?

If we create a new managed app for API integration while there’s already an existing app in the store, will it affect the functionality of the existing app?

At Shopify, which admin API access scopes do I need? None have been checked by default.

The ‘Name’ field is mandatory in Salesforce, and it seems Shopify isn’t sending this information. Should we address this issue in Shopify’s data or within the Sync Made Easy App? Clarification would be helpful.

Is it possible to issue a credit note to their customer for a refund? Additionally, can partial refunds be issued based on taxes and shipping charges?

Can the ‘Sync-made-easy’ integration work with Service Cloud instead of Sales Cloud in my sandbox environment? If not, which specific sales objects are needed for the integration to function properly?

We’re interested in understanding the record creation process. For instance, if a customer is created in Shopify but hasn’t made a purchase, does the integration create a person account or a lead in that scenario?”

I’m interested in knowing if custom objects can be synchronized between Salesforce and Shopify. Specifically, we’re utilizing a custom order object. Is this functionality included in the growth package?

If a customer already exists in both Salesforce and Shopify, how does the newsletter subscription feature work for them?

There is an error when attempting to open a Shopify self-signed certificate. Could you please look into this?

If a product doesn’t exist in SF will the connector create the product or will this cause an issue? Can the connector create new products in SF if they are entered first in Shopify?

Are there any issues with connecting a Salesforce production organization and a Sandbox organization at the same time to a Shopify production environment?

Will it work if I switch the Force.com Sites settings?

There’s a recurring issue with the integration. It’s not pulling all orders, mostly draft orders rather than completed ones. Could you advise what might be causing this?