Support FAQs

Are you about to sync Shopify Draft Orders to the SFDC sales pipeline for direct sales team management and stage advancement?

Why are my contacts displaying as “REQ” instead of showing their First Name and Last Name?

Default integration worked initially but then caused errors. The app tries to change ‘created date,’ which Salesforce blocks. How can we fix this?

Shopify Order Number is currently mapped to Salesforce Order’s Auto-Number Name field, which doesn’t work. How can I switch it to a custom text field? When I tried custom field mapping, the Order Number field disappeared.

Shopify’s ‘accepts marketing’ combines SMS + email consent, and it doesn’t sync properly to Salesforce. Can we separate them into two fields in Salesforce?

We noticed order status changes in Shopify aren’t reflected in Salesforce, and no status list appears in Shopify. Could you provide guidance?

How can I force terminate a stalled sync process?

For Order Field Mapping, could you let us know how to set the Status value to “Activated” instead of “Draft”?

Are there any hidden costs to using this application? Is it completely free?

Which user is used for the integration i.e. which user will be shown as the Last-Modified By user when synchronizing data from Shopify?