How to Refund a Shopify Order from Salesforce

In this guide, we will walk you through how refund information from Salesforce orders is synced to Shopify. When a refund is updated in Salesforce, it is automatically reflected in the corresponding Shopify order, ensuring accurate and up-to-date data.

Follow the steps below to enable and use this feature easily:

Step 1: Log in to Salesforce and in App Launcher search "HIC Sync made easy". Click on it.

Step 2: Go to "SME Pro Features".

 Step 3: Enable the “Order Refund Sync (Salesforce → Shopify)” feature toggle button.

Step 4: Now, from your Shopify store, click on “Create order”.

Step 5: Create an order and click “mark it as paid”. 

Step 6: Click on “Create order”.

Step 7: Copy the “Shopify ID” from the above URL and search it in Salesforce.

Step 8: Click on the order.

Step 9: Click on the “Initiate Refund” button.

Step 10: Select the “Refund Quantity” and “Refund Reason” and then click on “Initiate Refund”.

Step 11: After clicking on the “Initiate Refund” button, go back to Shopify and check that the order is refunded.

Thanks!