Why are my contacts displaying as “REQ” instead of showing their First Name and Last Name?

Contacts are being created with the prefix ‘Req’ because customers in Shopify may not always provide a first name, last name, or email address. One possible reason for this could be the store’s plan; if the store is on the Basic plan, it may not include these details. To ensure accurate contact creation, consider upgrading to a plan that supports capturing customer information such as first and last names, and email addresses.