How do we prevent the error, ‘Your webhook is failing’?

This error typically happens in Sandbox. Because of the limited resource allocation in Sandbox, when bulk records hitting Sandbox exceed that limitation, the webhook failure error is generated from Shopify’s end.  Sometimes this issue occurs in Production as well when a large batch hits or there is a high number of requests or automation in Production.

To handle this issue, Our connector app periodically checks and repairs webhooks using a scheduled Batch. If any record is deleted, our app recreates them to ensure error-free synchronization.

The delay in response times also accounts for the fact that Shopify expects results within a certain timeframe, and Salesforce doesn’t always return the response within the timeframe due to large automation and resource availability.