Support FAQs

Does your app handle multiple types of shipping charges for different countries?

How does your app handle customer refunds, especially when the amounts vary?

Does your app support creating opportunities from Shopify orders?

Can I map the order payment terms on the order and opportunity from Salesforce to Shopify and vice-versa?

Does your app create the opportunity from Shopify orders?

Does your app support draft orders?

Does your app support paid orders?

How are tags and metafields of Shopify objects managed in Salesforce, if at all?

We are still working with the integration. We have some errors that are coming. We identified them because Dennis run it again How the client can check errors? We go to Shopify Logs but we do not see the 3 errors that Dennis find below.

When an error occurs with a record in either salesforce and/or shopify , does the sync fail entirely or are other successful records allowed to pass?

What would happen if two objects in salesforce have the same shopify ID? which one would Shopify Sync with? or would this cause an error?

Double-checking, I noticed that fields like tags and product type on the product object created by HIC Sync Made Easy are present, but the data inside those fields is missing.

If I add a product to the pricebook in salesforce should it get added to shopify?

A customer inquired on one of our reviews, asking if we need Commerce Cloud or just Sales Cloud for the package to work.

I was wondering if your app works with the NPSP. If so, what object would I be able to map to?

I checked Salesforce help and saw that not all editions have access to the sites allowing those APIs. Can you confirm if our edition has access?

Hello. I’m wondering if it is possible to sync 2 separate Shopify websites to one salesforce account? We would want stock and sales for each website integrated. And if so is it quick and easy to do so?

Will connecting my production Shopify account to my sandbox environment for transaction syncing cause any issues when later connecting Shopify to my production environment?

Is there a way to set the Opportunity Stage and Order Status values?

There’s a recurring issue with the integration. It’s not pulling all orders, mostly draft orders rather than completed ones. Could you advise what might be causing this?

Is possible to set a default value for some fields?

Will it work if I switch the Force.com Sites settings?

Are there any issues with connecting a Salesforce production organization and a Sandbox organization at the same time to a Shopify production environment?

If a product doesn’t exist in SF will the connector create the product or will this cause an issue? Can the connector create new products in SF if they are entered first in Shopify?

I’m curious about the Multiple Shopify Store application. Does the connector include a Shopify Store ID to indicate which store a customer came from, or would we need to create a custom field in Shopify for that purpose?

There is an error when attempting to open a Shopify self-signed certificate. Could you please look into this?

If a customer already exists in both Salesforce and Shopify, how does the newsletter subscription feature work for them?

I’m interested in knowing if custom objects can be synchronized between Salesforce and Shopify. Specifically, we’re utilizing a custom order object. Is this functionality included in the growth package?

We’re interested in understanding the record creation process. For instance, if a customer is created in Shopify but hasn’t made a purchase, does the integration create a person account or a lead in that scenario?”

Can the ‘Sync-made-easy’ integration work with Service Cloud instead of Sales Cloud in my sandbox environment? If not, which specific sales objects are needed for the integration to function properly?

Is it possible to issue a credit note to their customer for a refund? Additionally, can partial refunds be issued based on taxes and shipping charges?

The ‘Name’ field is mandatory in Salesforce, and it seems Shopify isn’t sending this information. Should we address this issue in Shopify’s data or within the Sync Made Easy App? Clarification would be helpful.

At Shopify, which admin API access scopes do I need? None have been checked by default.

If we create a new managed app for API integration while there’s already an existing app in the store, will it affect the functionality of the existing app?

Does the “Support Package” also retrieve meta fields from orders, or is it limited to standard fields only?

What does the error message “Foreign key external” mean?

We want to sync Customers and Orders from Shopify to their Salesforce org and to match existing and every new Customer to a Person Account using the Email field. Is your product capable of configuring this?

I cannot install the Sync Made Easy app as it is throwing an error “Missing Organization Feature: Orders Null”

Is your app compatible with Causeview?

How do I sync the meta fields “birthday” (date) and “birth month” (integer) from the customer table into Salesforce via Sync Made Easy? Custom fields for Contacts are already created.

Currently the app gathers all data from Shopify and stores it in Salesforce. Is there a way to filter what data is sent based on the date?

We are facing issues in syncing data from Shopify to the Salesforce org. The syncing process is taking too long. What can be done?

What is the pricing of Sync Made Easy Support?

Does the Sync Made Easy integration function via REST API? Is it capable of transferring the PCI-compliant security standards Shopify has outgoing at REST?

How to disable the Sync Made Easy integration in Sandbox?

Is it possible to do custom mapping with your app?

I got an error file that says, “Cannot specify any additional fields when marrying or separating a Person-Account.”

How do we prevent the error, ‘Your webhook is failing’?

For Order Field Mapping, can we set mapping to “Contact” as “AccountId” if we create a lookup field?

Are there any limits on using this app in terms of transactions?

Can Guest orders be associated with the Person Account?

Does customer sync support Person Account?

Are there any limits in terms of real-time sync?

Where can I find the tax percentage-wise?

Whenever I update something in the store, will it be reflected in Salesforce immediately?

When trying to sync my store details with that of Salesforce, I receive an error message, “Authentication error or please check Shopify self-signed certificate’.

Does Sync Made Easy support multiple languages?

Do you provide support and maintenance of your app?

Your app seems free, Do you collect any for transferring each record?

Does Sync Made Easy support multiple store synchronization?