Support FAQs

Is there a way to set the Opportunity Stage and Order Status values?

Will connecting my production Shopify account to my sandbox environment for transaction syncing cause any issues when later connecting Shopify to my production environment?

Hello. I’m wondering if it is possible to sync 2 separate Shopify websites to one salesforce account? We would want stock and sales for each website integrated. And if so is it quick and easy to do so?

I checked Salesforce help and saw that not all editions have access to the sites allowing those APIs. Can you confirm if our edition has access?

I was wondering if your app works with the NPSP. If so, what object would I be able to map to?

A customer inquired on one of our reviews, asking if we need Commerce Cloud or just Sales Cloud for the package to work.

If I add a product to the pricebook in salesforce should it get added to shopify?

Double-checking, I noticed that fields like tags and product type on the product object created by HIC Sync Made Easy are present, but the data inside those fields is missing.

What would happen if two objects in salesforce have the same shopify ID? which one would Shopify Sync with? or would this cause an error?

When an error occurs with a record in either salesforce and/or shopify , does the sync fail entirely or are other successful records allowed to pass?

We are still working with the integration. We have some errors that are coming. We identified them because Dennis run it again How the client can check errors? We go to Shopify Logs but we do not see the 3 errors that Dennis find below.

How are tags and metafields of Shopify objects managed in Salesforce, if at all?

Can I map the order payment terms on the order and opportunity from Salesforce to Shopify and vice-versa?

How does your app handle customer refunds, especially when the amounts vary?

Does your app handle multiple types of shipping charges for different countries?

Can we use Sync Made Easy Pro to sync variants exclusively, without the whole product?

Does your app support bi-directional sync on contacts?

Does your app support Shopify B2B functionality?

Can I send the Collection from Salesforce to Shopify?

Do you have a feature in your app that allows selective syncing of Salesforce objects?

Does your App Support bi-directional Sync?

Can your app send individual variants separately instead of the entire product?

Can we send Shipping, Tax, and Refund from Salesforce to Shopify?

Does your App support Discounts?

Does your app support Gift Cards?

Does your app support Google Analytics?

What would happen if I choose not to use the prevent duplicate feature?

What object and field mappings come with the package by default?

Why is Shopify pulling more orders than are displayed on the Orders page?

Is it normal for the sync setup to start from the beginning if I navigate back to the Setup page? How can I confirm that syncs are occurring after the initial sync?

Which Salesforce editions does Sync Made Easy support?

Why is the order total in Shopify different from the order total in Salesforce, and how can I resolve this?

Can I customize my Salesforce Orders to display all products, discounts, refunds, and taxes under the Order Line Items for simplicity?

Does your app support Shopify catalogs?

Do you offer a tool that can quickly sync large amounts of data from our Shopify Store within 1-2 days?

Why is the first sync taking a longer time than expected, and how can I speed up the process?

How does the daily sync between Shopify and Salesforce work after the initial sync? Is it real-time, subscription-based, or a batch process?

Why am I receiving an “Authenticate Error or check Shopify self-signed certificate” message after installing the Sync Made Easy AppExchange package?

Why am I receiving a message saying I don’t have any connected org when trying to install the package in my developer org linked to Trailhead?

Does your app support recurring purchases?

How does your refund policy work for orders from multiple stores?

Do you have a privacy policy and terms of use I can review to ensure my customer data is protected?

Which user is used for the integration i.e. which user will be shown as the Last-Modified By user when synchronizing data from Shopify?

For Order Field Mapping, could you let us know how to set the Status value to “Activated” instead of “Draft”?

We noticed order status changes in Shopify aren’t reflected in Salesforce, and no status list appears in Shopify. Could you provide guidance?

Shopify’s ‘accepts marketing’ combines SMS + email consent, and it doesn’t sync properly to Salesforce. Can we separate them into two fields in Salesforce?

Does your app work with the Pro Suites?

Does your app sync product names and purchase dates for each customer? Moreover, does it track purchase history for customers who purchase multiple products or are repeat customers?

Why does my first and last name show as “Req” in Salesforce?

Orders are syncing from Shopify to Salesforce, but some data is missing from the Shopify fields. How can I add them?

What does the error “First error: Apex heap size too large: 1232977” mean?

Does your product support integration with the Order Management System (OMS) model?

I have an issue with Sync Made Easy, all the customer records I create in the Shopify store are only creating Account records. They are not creating Contact records.

I have been working with the product for a couple of weeks and can’t seem to get the orders to transfer correctly. Everything is coming across as a Draft Order.

Shopify Order Number is currently mapped to Salesforce Order’s Auto-Number Name field, which doesn’t work. How can I switch it to a custom text field? When I tried custom field mapping, the Order Number field disappeared.

Are you about to sync Shopify Draft Orders to the SFDC sales pipeline for direct sales team management and stage advancement?

Default integration worked initially but then caused errors. The app tries to change ‘created date,’ which Salesforce blocks. How can we fix this?

Are there any hidden costs to using this application? Is it completely free?