Support FAQs

Is it possible to issue a credit note to their customer for a refund? Additionally, can partial refunds be issued based on taxes and shipping charges?

Can the ‘Sync-made-easy’ integration work with Service Cloud instead of Sales Cloud in my sandbox environment? If not, which specific sales objects are needed for the integration to function properly?

We’re interested in understanding the record creation process. For instance, if a customer is created in Shopify but hasn’t made a purchase, does the integration create a person account or a lead in that scenario?”

I’m interested in knowing if custom objects can be synchronized between Salesforce and Shopify. Specifically, we’re utilizing a custom order object. Is this functionality included in the growth package?

If a customer already exists in both Salesforce and Shopify, how does the newsletter subscription feature work for them?

There is an error when attempting to open a Shopify self-signed certificate. Could you please look into this?

If a product doesn’t exist in SF will the connector create the product or will this cause an issue? Can the connector create new products in SF if they are entered first in Shopify?

Are there any issues with connecting a Salesforce production organization and a Sandbox organization at the same time to a Shopify production environment?

Will it work if I switch the Force.com Sites settings?

There’s a recurring issue with the integration. It’s not pulling all orders, mostly draft orders rather than completed ones. Could you advise what might be causing this?

Is there a way to set the Opportunity Stage and Order Status values?

Will connecting my production Shopify account to my sandbox environment for transaction syncing cause any issues when later connecting Shopify to my production environment?

Hello. I’m wondering if it is possible to sync 2 separate Shopify websites to one salesforce account? We would want stock and sales for each website integrated. And if so is it quick and easy to do so?

I checked Salesforce help and saw that not all editions have access to the sites allowing those APIs. Can you confirm if our edition has access?

I was wondering if your app works with the NPSP. If so, what object would I be able to map to?

A customer inquired on one of our reviews, asking if we need Commerce Cloud or just Sales Cloud for the package to work.

If I add a product to the pricebook in salesforce should it get added to shopify?

Double-checking, I noticed that fields like tags and product type on the product object created by HIC Sync Made Easy are present, but the data inside those fields is missing.

What would happen if two objects in salesforce have the same shopify ID? which one would Shopify Sync with? or would this cause an error?

When an error occurs with a record in either salesforce and/or shopify , does the sync fail entirely or are other successful records allowed to pass?

How are tags and metafields of Shopify objects managed in Salesforce, if at all?

Can I map the order payment terms on the order and opportunity from Salesforce to Shopify and vice-versa?

Does your app handle multiple types of shipping charges for different countries?

Can we use Sync Made Easy Pro to sync variants exclusively, without the whole product?

Does your app support bi-directional sync on contacts?

Does your app support Shopify B2B functionality?

Can I send the Collection from Salesforce to Shopify?

Do you have a feature in your app that allows selective syncing of Salesforce objects?

Does your App Support bi-directional Sync?

Can your app send individual variants separately instead of the entire product?

Can we send Shipping, Tax, and Refund from Salesforce to Shopify?

Does your App support Discounts?

Does your app support Gift Cards?

Does your app support Google Analytics?

What would happen if I choose not to use the prevent duplicate feature?

What object and field mappings come with the package by default?

Why is Shopify pulling more orders than are displayed on the Orders page?

Is it normal for the sync setup to start from the beginning if I navigate back to the Setup page? How can I confirm that syncs are occurring after the initial sync?

Which Salesforce editions does Sync Made Easy support?

Why is the order total in Shopify different from the order total in Salesforce, and how can I resolve this?

Can I customize my Salesforce Orders to display all products, discounts, refunds, and taxes under the Order Line Items for simplicity?

Does your app support Shopify catalogs?

Do you offer a tool that can quickly sync large amounts of data from our Shopify Store within 1-2 days?

Why is the first sync taking a longer time than expected, and how can I speed up the process?

How does the daily sync between Shopify and Salesforce work after the initial sync? Is it real-time, subscription-based, or a batch process?

Does your app support recurring purchases?

Do you have a privacy policy and terms of use I can review to ensure my customer data is protected?

Which user is used for the integration i.e. which user will be shown as the Last-Modified By user when synchronizing data from Shopify?

For Order Field Mapping, could you let us know how to set the Status value to “Activated” instead of “Draft”?

We noticed order status changes in Shopify aren’t reflected in Salesforce, and no status list appears in Shopify. Could you provide guidance?

Shopify’s ‘accepts marketing’ combines SMS + email consent, and it doesn’t sync properly to Salesforce. Can we separate them into two fields in Salesforce?

Does your app work with the Pro Suites?

Does your app sync product names and purchase dates for each customer? Moreover, does it track purchase history for customers who purchase multiple products or are repeat customers?

Why does my first and last name show as “Req” in Salesforce?

What does the error “First error: Apex heap size too large: 1232977” mean?

Does your product support integration with the Order Management System (OMS) model?

Default integration worked initially but then caused errors. The app tries to change ‘created date,’ which Salesforce blocks. How can we fix this?

Are there any hidden costs to using this application? Is it completely free?